Refund policy
30-day returns. If you're not happy with your order, you can return it within 30 days of delivery.
How to start a return
Email us at support@getsweepguard.com with your order number. We'll reply within one business day with the return address and instructions. Please contact us before sending anything back: packages sent without instructions can't be processed.
Conditions
- The item must be unused, in its original packaging, with all accessories (USB cable and user guide).
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
- Original shipping charges are not refundable, unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, doesn't work or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or a full refund, including shipping, at no cost to you.
Refunds
We'll email you once we've received and inspected your return and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.